Engage
VIP Engagement & Growth

Elevate Your VIP Engagement and Retention

At Invovex, we drive loyalty and increase retention across your VIP player base with our advanced system, blending data science with the art of personal interaction. Our teams deliver significant growth in VIP revenue through strategic consulting, proactive account management, and machine learning-powered insights.

VIP Programme Strategy Consulting

We offer top-tier consulting and best practices to enhance your VIP engagement, retention, and revenue strategies, ensuring your program is optimized for success.

VIP Account Management

Our VIP account managers build strong, one-on-one relationships with your most valuable players, enhancing their experience with the games they already love.

• Proactive outreach by dedicated account managers

• Listening sessions to gather and relay feedback for product improvement

• CRM and analytics training for precise outreach and task management

• Engagement strategies driven by pre-churn insights

• Personalized conversations to address reductions in playtime or spending

VIP Engagement & Loyalty

Strengthen VIP loyalty with tailored incentives, rewards, and timely communications.

• VIP-specific push notifications, in-app messages, and email nurturing

• Implement exclusive rewards and incentives programs

VIP Player Support

Provide your VIPs with exceptional care, offering 24/7 access to experienced support agents in any language.

• Agents are expertly trained on your game and VIP support standards

• Real-time feedback loop with VIP account managers

• Instant VIP segmentation and routing through our in-house digital support platform

VIP CRM, Machine Learning, & Analytics

Invovex partners with industry leaders to harness the power of data science, enhancing your VIP program with machine learning insights.

• Our VIP account managers are trained on advanced CRM platforms, enabling swift action based on insights like churn risk and payment behaviors

• 360-degree VIP account views

• Detailed productivity and performance analytics

• Executive dashboards comparing VIP population health and revenue impact

Let Invovex help you elevate your VIP engagement, ensuring your most valuable players receive the premium experience they deserve.