Player Support

Service Overview

Covering Multi languages and all time zones, we provide flexible coverage that never sleeps and frees your teams up to concentrate on building incredible games.

Your Players should receive the finest, which includes individualized help that addresses their concerns immediately, finds a solution, and feels as comfortable as speaking with a friend.

Invovex's Player Support service delivers outstanding online gaming experiences to the players of some of the most popular games worldwide.

Flexible Support that Scales with You

Releasing a new title? Expanding into a new region? Rolling out a major update? No problem! Invovex provides experienced game support agents precisely when you need them, and we adapt to your needs with flexibility. We collaborate with you to harness our technology for maximum efficiency, utilizing automation and bots tailored to your objectives, including dedicated phone support for real-time communication.

Today’s games are dynamic, and so are the needs of your players—let Invovex help you meet those needs with extensive support options that prioritize the player experience.

Why Invovex?

1. An All-in-One: Solution Achieve your goals through a combination of automated processes and hands-on migration and onboarding support; utilize our best-in-class support platform, Helpshift, or your preferred software.

2. Anytime Anywhere: Support your players 24/7/365 on any channel and in any language with our language translation technology and follow-the-sun services.

3. Trusted Expertise: Allow us to be an extension of your brand and voice, and leverage our 6+ years of experience supporting gaming communities.

4. Scalable Coverage: Choose dedicated or on-demand coverage adapted to your volumes and needs – remote, in-office, or hybrid.

5. Rapid Time: To Value See value quickly with fast project setup, scalability, and swift answers to all your questions.

6. Cost Savings: Enjoy transparent and controllable cost-per-ticket savings.

Thoughtful Scaling

For over a decade, we've expanded our services to meet the evolving support needs of both major and indie titles. Whether you're just beginning or ready to scale, Invovex is here to assist.

Cultural Fit

At Invovex, we understand gamers because we are gamers. We prioritize hiring passionate players to deliver support, ensuring a deep connection and empathy from day one.

Custom-fit CX Solutions

We craft bespoke customer experience solutions, from traditional support to advanced, anticipatory CX, tailored to the unique needs of each game or studio.

Global Presence

Expanding into new markets? Invovex has you covered. Our expertise in player experience and digital solutions spans 20+ countries, offering support in over multi-languages.

PUBG Mobile Tencent