Engage
VIP Engagement & Growth
Elevate Your VIP Engagement and Retention
At Invovex, we drive loyalty and increase retention across your VIP player base with our advanced system, blending data science with the art of personal interaction. Our teams deliver significant growth in VIP revenue through strategic consulting, proactive account management, and machine learning-powered insights.
VIP Programme Strategy Consulting
We offer top-tier consulting and best practices to enhance your VIP engagement, retention, and revenue strategies, ensuring your program is optimized for success.
VIP Account Management
Our VIP account managers build strong, one-on-one relationships with your most valuable players, enhancing their experience with the games they already love.
Proactive outreach by dedicated account managers
Listening sessions to gather and relay feedback for product improvement
CRM and analytics training for precise outreach and task management
Engagement strategies driven by pre-churn insights
Personalized conversations to address reductions in playtime or spending
VIP Engagement & Loyalty
Strengthen VIP loyalty with tailored incentives, rewards, and timely communications.
VIP-specific push notifications, in-app messages, and email nurturing
Implement exclusive rewards and incentives programs
VIP Player Support
Provide your VIPs with exceptional care, offering 24/7 access to experienced support agents in any language.
Agents are expertly trained on your game and VIP support standards
Real-time feedback loop with VIP account managers
Instant VIP segmentation and routing through our in-house digital support platform
VIP CRM, Machine Learning, & Analytics
Invovex partners with industry leaders to harness the power of data science, enhancing your VIP program with machine learning insights.
Our VIP account managers are trained on advanced CRM platforms, enabling swift action based on insights like churn risk and payment behaviors
360-degree VIP account views
Detailed productivity and performance analytics
Executive dashboards comparing VIP population health and revenue impact
Let Invovex help you elevate your VIP engagement, ensuring your most valuable players receive the premium experience they deserve.
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